Canceling a Lululemon order can be straightforward if you act quickly, as the company allows cancellations within a strict 60-minute window after placing your order. Understanding the cancellation process is key to managing your purchase effectively. In this article, I will tell you how to cancel your Lululemon Order. Stay connected to know more.
Lululemon, officially Lululemon Athletica Inc., is a Canadian-American multinational retailer specializing in premium athletic apparel, accessories, and footwear designed for yoga, running, training, and other active lifestyles. Lululemon has grown into a globally recognized brand known for its high-quality, stylish, and functional products, particularly its signature yoga pants and leggings.
How to cancel your Lululemon Order? This is the question I shall be answering in this article. Stay around to know the answer.
How to Cancel Your Lululemon Order?
To cancel your Lululemon order, you will need to act quickly. You have to make sure that you cancel your order within 60 minutes of placing your order. Here is what you should do in such a case:
Within 60 Minutes of Placing Your Order
Contact Lululemon immediately. Make sure you reach out to them. You can contact them via:
1. Phone
Call 877-263-9300 to cancel your order. The phone in service is available 5 AM–9 PM PT on weekdays and 6 AM–6 PM PT on weekends. Once you connect, clearly state that you want to cancel your order. Provide them with the necessary information you are asked to provide.
2. Live Chat
The Live chat option is available on the website during operating hours. Here is how this method works:
- Access the Lululemon Website.
- Navigate to the Guest Education Centre (GEC) to find the “Help” or “Customer Support” section.
- Look for a “Live Chat” button or link and click on it.
- Provide basic details like your name, email, or order number to initiate the session.
- Once connected, explain that you want to cancel your order. Provide your order number and confirm the request. The representative will verify if the order is still within the 60-minute cancellation window.
- If eligible, the representative will process the cancellation and send a confirmation email. Refunds are typically processed within 3–10 business days.
3. Email
Another method to cancel your Lululemon order is via email. You have to draft and email, and send it to gec@lululemon.com. However, make sure that you send a request with your order number and cancellation details. This will help expedite the cancellation process.
Email within 60 minutes of placing the order, as cancellations are not possible after this window.
The GEC will respond, usually within a few hours, depending on volume, confirming the cancellation if it’s within the time limit. Refunds are processed within 3–10 business days.
Also, read How to Cancel Bath and Body Works Order
If the 60-Minute Window Has Passed
If the 60-minute cancellation window for a Lululemon order has passed, you cannot cancel the order. Instead, you must wait for the order to be delivered and then initiate a return under Lululemon’s 30-day return policy.
1. Online Returns
This option is available for online purchases only. Follow the steps below to cancel your Lululemon Order:
- Log in to your Lululemon account at the Lululemon website.
- Go to the “Orders” section and select the order you want to return.
- Follow prompts to generate a return shipping label.
- Pack the items securely, include the packing slip, and ship via the provided label.
2. In-Store Returns
This option is available for online or in-store purchases. Here is how to cancel your Lululemon Order at the Lululemon Store by following the steps below:
- Bring the items, packing slip or order confirmation email, and the credit card used for purchase to any Lululemon store.
- Meet the staff.
- Store staff will process the return.
Also, read How to Cancel a PLT Order
Wrapping Up
So it has come to the fore that canceling a Lululemon order requires swift action within the 60-minute window, using the Guest Education Centre’s phone, Live Chat, or email options. If the window has passed, the straightforward 30-day return process offers a reliable alternative for managing unwanted purchases. Read the article to know how to cancel your Lululemon order.
Shaib is a seasoned journalist specializing in finance and technology, with years of experience covering the latest trends, innovations, and market shifts. Shaib is passionate about exploring the intersection of financial markets and emerging technologies.