Urban Air Adventure Park is a family entertainment center packed with high-energy fun and excitement. It offers an engaging experience with activities like trampoline jumping, obstacle courses, indoor skydiving simulators, and climbing walls. If, after trying it, you don’t wish to continue, don’t worry. You can easily cancel Urban Air membership.
Urban Air typically requires its members to continue and pay a term for 12 months before they can cancel. So, to cancel your membership, you need to wait for your 12-month cycle to end. It’s essential to review the terms and conditions of your membership agreement to understand the cancellation policy, notice period, and any applicable fees.
If you’re still within your initial term, cancellations may not be allowed unless specific circumstances like death, disability, or relocation. In this article, we will tell you how to cancel Urban Air membership smoothly.
How to Cancel Urban Air Membership?
You can cancel Urban Air membership using a few key steps. However, note that during the initial commitment period (typically 12 months), cancellations may not be allowed unless there are special circumstances, such as relocation or medical issues.
Just follow these three steps to cancel Urban Air membership:
- Visit the Urban Air website and locate the membership option at the top.
- Now, scroll to the bottom of the page to complete their online form.
- Fill the form carefully with details like: full name, e-mail, phone number, Zip code, and closest Urban Air location. Select “Change/Upgrade Existing Membership” from the drop-down under “Please Contact Me About.”
- In the last box, type a message in detail explaining the reason for cancellation and ask for a revert.
- Once the process is complete, wait for at least 10 days, as your cancellation request is effective after 10 days only.
Soon you’ll receive a cancellation confirmation. If you still face any issues, contacting Urban Air customer service or visiting your local park is the best way to ensure a smooth cancellation process.
Also, read How to Cancel DEFY Membership
What is My Urban Air Membership Cancelation Policy?
According to My Urban Air, once you sign up for the membership, you can only terminate your membership after your 12-month initial term. You cannot cancel My Urban Air membership by telephone, mail, email, or by fax.
Your cancellation request will be effective 10 days after it is received. So, if any of your payments are due before the cancellation, you are required to clear them first. During this membership term, you can cancel your membership only in case of death, disability, or relocation.
You can request cancellation and submit the documents to privacy@urbanairparks.com by email, or you can mail them to this address: Urban Air, Attn: Membership Support, 2350 Airport Freeway, Suite 505, Bedford, Texas 76022.
What If I Don’t Pay My Urban Air Membership Payment?
If you miss a payment on your Urban Air membership, it could lead to a temporary suspension of your access to the park’s attractions. Urban Air may attempt to collect the unpaid amount, and continued non-payment could result in additional fees or penalties as outlined in your membership agreement.
If your membership is under a contractual term, the unpaid balance for the remaining months may still be due. Failure to resolve the issue could potentially lead to your account being sent to collections, which might impact your credit. It’s best to contact the park to discuss payment options or resolve the issue.
Also, read How to Cancel Sky Zone Membership
Conclusion
In conclusion, by following the proper procedure outlined in your membership agreement and understanding the cancellation policy of Urban Air, you can ensure a hassle-free and swift cancellation experience.
Begin by reviewing your contract to understand the initial commitment period, cancellation policy, and any notice requirements. As the adventure park only allows its members to cancel Urban Air membership after completing the 12-month term, submit your cancellation request a minimum of 10 days before your contract ends. Otherwise, you will be billed again for the upcoming months.
Once your cancellation request is processed, confirm the cancellation to ensure no further charges. If you’re within the initial term, cancellation may not be possible unless specific circumstances, such as relocation or medical issues, apply. For unresolved questions, contacting Urban Air’s customer service can provide additional guidance.
Frequently Asked Questions
Can I cancel Urban Air membership before the 12-month commitment period?
Memberships typically require a 12-month commitment. Early cancellation may not be allowed unless there are special circumstances like relocation or medical issues, as outlined in your membership agreement.
Will my Urban Air membership expire after 12 months?
No, your membership doesn’t expire after 12 months, it just renews. So if you wish to cancel your membership, you can cancel it anytime before 10 days of your 12th payment.
What is the notice period to cancel Urban Air membership?
After the initial commitment period, most memberships require a 30-day notice for cancellation. Check your membership agreement for specific details.
Can I transfer my Membership to someone else?
No, Urban Air memberships are non-transferable. So you can’t transfer and share your membership with someone else.
