How To Cancel Rei Order?

There are several factors that can lead to the cancellation of your REI order. But the question is how can your REI (Recreational Equipment, Inc.) order? In this article, we are providing you with a detailed guide to solve your problem and cancel your order. This article will solve all of your queries regarding the cancellation policy, process, refund, and alternate solutions.

What Does REI offer?

REI (Recreational Equipment, Inc.) is a renowned American retail corporation that deals in outdoor recreational equipment and clothing for activities like camping, hiking, cycling, camping, and many more. REI has cemented its position in its area because of its high quality and exclusive service.

Members of the REI Co-op receive several benefits such as annual dividends, gear offers, special prices, discounts, and many more. 

Since 1938, REI has been known for its impeccable commitment to sustainability, community partnerships, efficient customer service,e and a return policy.

Can We Cancel the REI Order?

No, it is not possible to cancel your order once it is placed. You can’t cancel or change it after submitting it. But you can return the order under the “Return and Exchange” policy after receiving it. 

While it is impossible to cancel your order, you can still explore the slightest chance of order cancellation via phone call by contacting customer service. The cancellation is not guaranteed and is most likely to be rejected.

How Can We Cancel The Order?

Online or offline, both kinds of cancellation are not offered by the company but a human interaction might be helpful for guidance. In such a case you can follow these steps:

1. Collect Information: Keep your basic order details such as order number, customer name, email address, date of order or other required information handy

2. Call Customer Support Service: Contact REI’s customer service at 1-800-426-4840 for US users. You can check the numbers and working hours on the official website.

3.  Request the Cancellation: Inform the customer service representative that you wish to cancel your order and explain the situation.

4. Confirm Cancellation: The representative will verify the status of your order. If it hasn’t been processed or shipped, they’ll cancel it for you.

5. Check Email: Check for a confirmation email to ensure the cancellation and track your refund.

If your request gets rejected there is still a great alternative to help you which is the return policy of REI, guaranteed by the corporation for its customers.

What is the REI Return Policy?

REI has a well-designed return policy that allows its customers to return the product for exchange or refund in case of any kind of dissatisfaction. REI is known for its smoothest return and exchange service, as it does not provide any kind of cancellation service.

So if you wish to cancel your order due to any factor and you are not eligible, opt for return or exchange. There are two aspects which you are required to keep in mind while returning the order.

1. For REI Co-op members, the deadline for the return is within a year of the purchase date.

2. Meanwhile, for non-members it is comparatively less i.e. within 90 days of your purchase.

REI purchases of new items can be returned by mail or at any of our REI stores with proof of purchase, regardless of whether you bought the item online, in a store, or by phone.

How To Return A REI Order?

The process of return is simple and there are two options available to customers. In order to return the product you can follow any of these ways.

Return To A Store

All you’re required to do is bring the product you wish to exchange at the REI store. The item should be with its original packaging and tags if there are any. The proof of purchase i.e. bill or receipt is a must for easy return and exchange. Also, the return or exchange procedure is not done by re/supply stores.

Return By Mail

Whether you’ve purchased the article online or from the store, you can easily proceed with the mai-in return process online. Before returning the product make sure that the item is seal-packed. This process helps to return your product through courier without actually going to the store. Attach the shipping label to the package and drop it off at your nearest shipping carrier. 

Once REI receives the return, your refund will be processed using the original payment method. Also, it is mentioned by REI that $7.99 will be deducted from your refund to cover the return shipping expense depending on the size and weight of the product.

Does REI Provide Refunds?

Yes, REI provides smooth and full refunds on returned items to its customers. It may vary depending on the method of payment and place of purchase. 

The refund may take up to 10 additional days from the day of credit return and reflect in your account. If you face any kind of issue in getting the refund, you can contact customer service. 

The refund policy varies based on the mode of payment, whether it is made online or in cash. The refund will be directly issued to the original mode of payment.

Wrapping Up

It is quite normal to make a mistake while ordering an item online. However, the minor issue is that REI doesn’t allow its customers to cancel orders after being processed or shipped. In such cases returning or exchanging the item is the most favourable resort.

REI provides a free full refund on items returned. The refunds are directly issued to the original payment after 10 additional days of the return. This article covers all the alternatives to help you in this case. In the future, place your orders with a keen eye and if this happens again, act quickly and check your order status to see whether you’re eligible for cancellation or not.

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