Do you want to cancel Google Fiber service? We are here to help. We will explain the necessary steps to achieve a convenient service cancellation process.
High-speed internet access provided by Google Fiber keeps users connected according to their current demands. However, you might want to cancel your subscription because of changes such as relocation to a non-service area, discovering better deals, or cost-cutting needs.
This article explains how to cancel Google Fiber service and addresses key questions for a trouble-free process. The procedure to end your Google Fiber service needs a structured guide to prevent additional charges during cancellation.
How to Cancel Google Fiber Service?
You can cancel Google Fiber subscription either online or by contacting customer service. Note that your cancellation method depends on the installation status of your service. If you have yet to install Google Fiber, you can cancel it online through their website. However, if you have already installed the service, you must contact customer service to cancel Google Fiber. Both situations have been explained in detail below.
How to Cancel Google Fiber Service Before Installation?
You can cancel Google Fiber service online when it has not yet been installed. To do so, follow the steps given below:
- Log into Your Account: Navigate to the official Google Fiber website and log in with your account credentials.
- Navigate to Profile Settings: Once you are logged in, use the ‘Profile’ settings to access the management page.
- Initiate Cancellation: Use the ‘Cancel Fiber Service’ button on your account page to start the cancellation process while following the displayed instructions for confirmation.
Also, read How to Cancel T Mobile Home Internet
How to Cancel Google Fiber Service After Installation?
You should contact Google Fiber customer support to cancel services that are already installed:
- Reach Out for Support: The customer support team at Google Fiber is accessible through three options: live chat, email, and phone. The representative needs to verify your account through your PIN, so bring it with you to the verification step.
- Discuss Cancellation Details: Explain to the representative that you chose to cancel the service. The support team will help you understand all cancellation procedures while determining when service termination should take place.
Returning Google Fiber Equipment
You must return all rented equipment to Google Fiber after starting the cancellation process because failure to do so will result in additional charges.
- Equipment to Return: A full return of the devices furnished by Google Fiber requires the Network Box alongside the Fiber Jack and other equipment provided during your Google Fiber service.
- Return Window: The equipment return period lasts 60 days starting from the day you cancel your services.
- Return Methods: Detailed instructions about equipment return, along with the necessary steps, will arrive in your email from Google Fiber regarding drop-off locations or prepaid shipping label availability.
Also, read How To Cancel Zen Internet Contract
Conclusion
Cancelling your Google Fiber service through online channels is easy before installation or contacting customer support after installation has begun. Make sure that you return your rented equipment too as soon as possible to avoid paying extra costs and the final bill will be verified for correctness. Please reach out to Google Fiber customer support whenever you encounter problems.
If you want us to write about canceling other subscriptions or have any questions, feel free to comment below.
Frequently Asked Questions
Is there any time limit for canceling the Google Fiber service?
The Google Fiber service enables members to terminate their subscription at any time according to the terms of their agreement. Check your contract and any possible early termination fees before ending the service.
Are customers eligible for refunds once they cancel their service during an ongoing billing period?
The cancellation process of Google Fiber results in a refund for any unused period that remains after your request has been processed. You will receive the refund through your latest payment method during a period that usually lasts up to ten days.
What is the procedure for equipment returns once service cancellation occurs?
The Google Fiber system sends detailed instructions by email regarding how you should return your equipment after the cancellation occurs. Google Fiber allows you to return every rented device within 60 days without incurring additional fees.
Do you have an option to put Google Fiber on hold instead of ending your service?
You have the option to pause your service instead of canceling if you only need temporary service discontinuation. Reach out to customer support representatives to obtain information about this option.
If I decide to keep the service after scheduling a cancellation, can I change my options?
Users who set up a cancellation appointment may change cancellation plans either through their Google Fiber account website or by contacting customer support before their scheduled cancellation date.
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