All of us in our lives tend to parcel our items from one place to another. There are several players who provide this service, FedEx being one of them. However, there are times when you want to cancel your shipments. That is why in this article I shall take you through the different ways and the steps involved in canceling the shipment. Let us dive in to know how to cancel FedEx shipment.
FedEx has become a reputed name when it comes to shipping. It ensures that you manage all your shipments. It even supports import shipments, uploading and downloading documents besides paying duties and taxes electronically all through one portal. In short, you can schedule a pick-up, redirect your package, find the location, and know the fuel surcharge at the tips of your finger.
How to cancel FedEx shipment? Let us dive in to know the answer to this question. Stay connected to know the answer.
How To Cancel FedEx Shipment?
There are multiple ways of canceling your FedEx shipment. The process and the steps involved vary for each one. Here are the ways and methods you can resort to cancel FedEx shipment:
How To Cancel FedEx Shipment Via Online Shipping Tool?
You can cancel your FexEx shipment using the online shipping tool. Here are the steps involved in canceling your shipment online:
1. Go to the FedEx online shipping tool. Log in, in case, you have not logged in earlier.
2. On the new FedEx Ship ManagerTM, click on the “Shipment” tab on the left navigation bar.
3. Next to the shipment you want to cancel, select the three vertical dots given there.
4. Tap the “Cancel” button.
5. If you ordered a pickup for the shipment, please also cancel the pickup.
Note: The shipment will be canceled even 12 hours after creation or before the ship date is printed on the airway bill. The transportation charges will not levied provided you don’t use the shipping air waybill.
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How to Cancel FedEx Shipment Via Chat to Us?
Another way to cancel your FedEx shipment is through the “Chat to Us” option. Here is how you can cancel your shipment through this method by following the steps given below:
1. Open FedEx and go to the “Contact to Us” option given on the left bottom of your screen.
2. Click, “Chat Now.” A window will open on the left-hand side of your screen.
3. Fill the required fields including:
- First Name
- Last Name
- Email Address
- Phone No:
- FedEx Account Number (If You Know)
- FedEx Tracking Number (If you know)
4. Type in your question in the box given.
5. Click “Chat Now” to proceed.
Note: Representatives for these services are available Monday through Friday, 9:00 a.m. to 9:00 p.m., excluding holidays. Remember this is an online service.
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How to Cancel FedEx Shipment Via Write to Us?
“Write to Us” is yet another option that you can resort to to cancel your FedEx shipment. Cancel your shipment by following the steps given below:
1. Open FedEx and go to the “Write to Us” option given in the middle of your screen.
2. Click “Go To Form” to proceed.
3. The contact form will appear on your screen.
4. Select the “Topic you need help with.”
5. Click “Next” at the bottom of your screen.
6. What would you like to do? This question will appear on your screen, There are several options in “Manage a Return.” Click it followed by clicking “Next” given at the bottom of your screen next to “Back.”
7. You will asked to “tell a bit more” by choosing the options given and proceed by clicking “Next.”
8. Now, a contact form asking you to provide the contact details will appear on your screen. Fill out the form and then click “submit” to make your request to cancel your FedEx shipment.
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How to Cancel FedEx Shipment Via Call Us Option?
Another and most probably the easiest among all the options to cancel your FedEx shipment is “Call Us.” Here is what to do to cancel your shipment by using the “Call Us” option:
1. Open FedEx, go to the “Call Us” option on the right-hand side of your screen and click “See Phone Numbers” to proceed.
2. A couple of phone numbers under the title “International services” appears. 1800 209 6161 and 1800 22 6161 are the two numbers available to make a call to customer care services of FedEx to cancel your FedEx Shipment. Make a call and request them to cancel your shipment. However, make sure that you provide them with all the necessary information about the shipment to ensure a smooth cancellation.
Note: Call Us services by FedEx are available Monday to Saturday from 09:00 to 21:00. The services are closed on Sunday.
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Wrapping Up
After going through this article, you might have come across the different ways and methods that you can use to cancel your FedEx shipment. They include cancelation through, Online Shopping Tool, Write to Us Option, Chat to Us, and Call Us option. You can choose the option that you are comfortable with. In this article, I have explained each method in detail and provided a step-by-step guide that makes it easy for you to cancel your FedEx shipment. You can go through this article to learn how to cancel FedEx shipment.
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