How to Cancel Fanatics Orders? (5 Steps)

If you’ve recently ordered something from Fanatics and cannot find a way to cancel it, let us help. The process to cancel Fanatics orders varies with respect to time and order status. In this article, we are here to assist you with a step-by-step guide to cancel your Fanatics order in case of any issue, like the wrong size, wrong item, or any other.

Fanatics is one of the top retailers, with licensed sports merchandise and catering to its customers with apparel, jerseys, hats, and collections for fans of major sports leagues such as the NFL, NBA, MLB, NHL, and international soccer. It also offers customisation options, exclusive collections, and a seamless shopping experience both online and in physical stores.

A Fanatics order can be cancelled within a certain time from when it has been placed; this is often before it has entered the processing or shipping phases. Orders that have reached an advanced stage of processing or have shipped cannot be cancelled. In those cases, Fanatics advises returning the item upon receipt, following their return policy. Let’s take a look at how to cancel Fanatics order and understand its cancellation policy in detail.

How to Cancel Fanatics Order?

The process to cancel Fanatics order is simple if it hasn’t been processed for shipping. Here is the detailed procedure explained to save you from any kind of inconvenience. Follow these steps to cancel your Fanatics order:

1. Log in to Your Fanatics Account: Choose to access the Fanatics website or app, and log in with your registered email address and password.
2. Locate Your Order: Locate the order you wish to cancel. Click on that order to determine if it can be cancelled.
3. Click “Need To Modify Order”: If your order is still cancellable, you will see an option to modify your order, and when you select it, you’ll find “Cancel The Order”.
4. Confirm Cancellation: Select the reason for your cancellation and click on “Cancel Order.” You might receive a confirmation email once the cancellation is successful.
5. Check Refund Status: If your payment has been processed, a refund will reflect in your account within 2 to 7 business days, depending on your mode of payment.

If the cancellation option isn’t available, contact Fanatics customer service immediately for further assistance. Note that customized items typically cannot be cancelled.

Note: If you do not have a Fanatics account, you can log in to the website with “Track Order.” From there, you can insert your order number and email address used when placing your order. Once you locate the order, follow the steps mentioned above to cancel your Fanatics order.

Also, read How to Cancel Bath and Body Works Order

What is Fanatics Cancellation Policy?

If you’ve decided to cancel Fanatics order, it is important to know their cancellation policy. Fanatics allows customers to cancel or modify their orders within a limited timeframe before the order is processed for shipment. Below are the brief key points to understand their order cancellation policy:

1. Order Cancellation: Customers can cancel their orders using an account or by accessing the “Track Order” page. If it is eligible to be cancelled, the option for this will be given.
2. Timeframe: Any order that has been placed has to be cancelled before being packaged and shipped. Orders cannot be cancelled once they have reached the shipping stage.
3. Non-Cancellable Items: Personalized or customized items, like jerseys with names of players or special designs, are sold as final sales and cannot be cancelled or changed once a customer has placed the order.
4. Refund Process: When an order is successfully cancelled, Fanatics will issue a full refund. Depending on the payment method, it may take 2-7 business days for refunds to appear in the customer’s account.
5. Automatic Cancellations: Fanatics have the right to cancel an order if the items are out of stock, there is an issue with the payment, or when the customization guidelines are not followed. The customer will be notified by email.

You can contact customer service by calling 855-438-0679 or you can also connect with them in their chatbot. Fanatics also provides self-service solutions and mail options to solve the problems of its customers.

Also, read How to Cancel Boots Order

Wrapping Up

Fanatics has a clear direct order cancellation policy, with a provision of flexibility to the customers. The orders usually take just a few days for cancellation from the date of ordering when the product is not on the shipping line. The customers should be swift if they intend to cancel Fanatics order by either logging into their account on the website or by contacting the company’s customer service directly.

An order cannot be cancelled but can be returned if it has already reached the shipping stage. For personalized items, orders may not be cancelled or returned unless the item is defective or incorrect because the product is a one-of-a-kind item.

The policy thus embodies Fanatics’ customer satisfaction commitment alongside managing the logistical challenges associated with fulfilment. Customers are encouraged to check all order details at checkout to avoid changes or cancellation as much as possible.

Frequently Asked Questions