If you are planning to move or no longer require gas service, it’s essential to know the proper steps to cancel Enbridge Gas Service Account. The process is simple, but certain details, such as advance notice and meter accessibility, must be considered to ensure a smooth transition of the process. Below, in this article, we provide a detailed guide to help you cancel Enbridge Gas Service Account effectively.
How to Cancel Enbridge Gas Service Account?
Follow the steps and instructions given below to cancel Enbridge Gas Service Account smoothly without incurring any additional costs.
- Provide Advance Notice: To cancel Enbridge Gas Service Account, it is advisable to provide at least 7 business days’ notice to the operator. The earlier you notify Enbridge, the better they can accommodate your requested turn-off date. Please note that Enbridge operates Monday through Friday, excluding holidays from 8 AM to Midnight. Scheduling your service cancellation well in advance helps prevent any last-minute issues that may occur.
- Contacting Enbridge Gas: The most direct way to get in touch with Enbridge Gas service is by calling their customer service line at 1-800-362-7557. Their agents are available Monday through Friday from 7 AM to 7 PM, to assist you. Once connected with their agent you need to provide the details of your 13-digit account number connected to Enbridge Gas service. This will help the agent process your request quickly.
- Meter Accessibility: In case your gas meter is located outdoors and is easily accessible, there is no need to be present on the scheduled turn-off date. However, if the meter is placed inside the house, or is obstructed by fences, trees, or any other barriers, an adult aged 18 or above needs to be present to grant the access. Enbridge team will not enter the property without any adult supervision.
- Scheduling Turn-off date: Enbridge will turn off the service on the scheduled date, provided no one else is moving into the property and has requested the service in their name. Enbridge offers specific time frames for meter access: morning (8 a.m. to noon), afternoon (noon to 4 pm), and evening (4 pm to 8 pm). However, evening slots may not be available in all locations, so it’s best to confirm availability during your call.
- Preparing the property: During the spring and summer seasons, there is no necessary preparation required to cancel Enbridge Gas service account. In case you decide to cancel Enbridge gas service in fall or winter, it’s recommended to winterize the property. This precaution prevents frozen pipes or bursting which can result in costly repairs.
- Security deposit refund: If you have paid a security deposit, Enbridge will apply it, along with any accrued interests, to your final account balance. If there is a credit remaining after the deposit is applied, Enbridge will mail you a refund check. However, if there is a balance due, you will be responsible for paying the difference amount.
Also, read How To Cancel Delta Sonic Membership
Conclusion
Canceling your Enbridge Gas Service account is a straightforward process as long as you plan the same according to your needs. Providing sufficient notice, ensuring meter accessibility, and preparing your property, especially in colder months are critical steps to follow. By calling Enbridge’s customer care service at 1-800-362-7557 and having your account details ready, you can efficiently complete the cancellation process. Taking these steps will ensure a hassle-free experience when discontinuing your gas service.
Frequently Asked Questions
What information do I need to cancel Enbridge Gas service account?
You will need your 13 digit account number and the desired turn off date. Providing these details ensures a smoother process.
Can I cancel Enbridge Gas Service online?
While the most reliable method is to call their customer care service at 1-800-362-7557, you can also check Enbridge’s website for additional cancellation options.
Do I need to be present when the Enbridge Gas Service is being turned off?
If your meter is outside and accessible, no one needs to be present, however, if the access to the meter is obstructed or it is indoors, an adult must supervise to allow the entry.
