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How to Cancel Ashley Madison Subscription?

Ashley Madison is an online dating platform which is designed for discrete connections. Many users have found it useful and found their connections. In case you plan to cancel Ashley Madison subscription, understanding the different cancellation methods and the right steps will help you in opting out of the subscription and also help you properly remove the profile.

The platform offers multiple options to cancel Ashley Madison Subscription. You can choose an option that suits you as per your convenience and requirements. Each method has some specific steps and considerations that you need to keep a note of while completing the process. 

This guide will walk you through the proper steps to cancel Ashley Madison subscription effectively and will help you ensure that the billing and your account is properly managed. Towards the end of this guide, we have listed a few frequently asked questions to clear any doubts that you might have.

How to Cancel Ashley Madison Subscription? 

Ashley Madison provides multiple ways to manage your account cancellation, ranging from temporary deactivation to full deletion of your account. Each option has its own implications, data updates and billing processes. Going further we breakdown these methods so you can choose the one that fits best in your interest.

Also, read How To Cancel eHarmony Subscription

How to Cancel Ashley Madison Subscription through Website?

In case you want to cancel Ashley Madison subscription through their website, follow the steps below:

  1. Open your web browser and go to Ashley Madison website.
  2. Enter your login credentials to access your account.
  3. You can find your profile icon on the top right corner of the page.
  4. Click on your profile icon and select settings.
     
  5. Within the settings, you should be able to locate billing details.
  6. Here, you can also choose between deactivation or full deletion.
  • Deactivate Profile (Hide Profile Only): This option hides your profile from other members but does not cancel your subscription. To complete deactivation, follow the onscreen prompts to complete the process.
  • Full Profile Deletion (Canceling Subscription and removing data): This option will stop future billing altogether. Here select “full profile deletion” option. You will be presented with information about the associated fees. Follow the on screen instructions and prompts and pay the required fees to complete the deletion.
  1. Ensure you receive a confirmation email or message stating the completion of the process.

It is suggested to keep a record of the transaction, particularly the deletion confirmation, for future reference.

How to Cancel Ashley Madison Subscription Through Mobile App?

Canceling subscription from the app is similar to canceling via the website as the app mirrors the functionality of the website. The steps are mentioned below:

  1. Open the Ashley Madison application on your device.
  2. Log in with your credentials.
  1. Locate the profile icon within the app and navigate to account settings.
  2. Within the settings, find the option related to billing.
  3. Choose deactivate or Full deletion as mentioned for the website. You will be directed to the mobile browser to complete the final steps, especially for the full delete option. 

Once the process is completed, make sure you have the in app confirmation and email confirmation which can serve as a proof for future references.

Also, read How To Cancel ClassPass Membership

How to Cancel Ashley Madison Subscription via App Store Subscriptions? 

If you have subscribed through the Apple App Store or Google Play Store, you must also cancel through the same. Steps for both Apple App Store and Google Play Store are given below:

Steps to Cancel Ashley Madison Subscription Through Apple App Store:

  1. Navigate to Settings on your iOS device.
  2. Tap on your name at the top.
  3. Tap “Subscriptions” and find Ashley Madison in the list.
  4. Tap on the subscription and click Cancel Subscription.

Once the subscription is cancelled, you will receive a confirmation email from Apple to complete the process.

Steps to Cancel Ashley Madison Subscription Through Google Play Store:

  1. Open the Google Play Store app on your Android device.
  2. Tap on your profile icon.
  3. Tap “payments and subscriptions” and then click on “Subscriptions”.
  4. Find the Ashley Madison subscription in the list and tap on it.
  5. Tap “Cancel Subscription”. 

Once the subscription is cancelled, you will receive a confirmation mail from Google Play to complete the process.

How to Cancel Ashley Madison Subscription Through Customer Support?

In case you are facing any issues with the online or app cancellation process, contacting customer support can help you resolve an issue:

  1. Visit the Ashley Madison website and find the “Contact Us” section.
  2. Use the provided contact methods on the website. It can be by email or phone.
  3. Follow the instructions as guided by the customer service representative through the online or app-based cancellation process.

Please note, the customer representatives will not be able to cancel the subscriptions for you, but will provide you with the guidance.

Contact information for Ashley Madison is below:

Also, read How To Cancel TalkTalk Account

Conclusion

Canceling your Ashley Madison subscription requires careful attention to the available methods. While deactivation only hides your profile, full deletion is the only way to stop billing and remove your data completely. In case you experience any issues, you can contact customer support as a reliable alternative.

If you decide to cancel, make sure you follow the steps carefully and confirm your cancellation to avoid any unexpected charges.

Frequently Asked Questions (FAQs)

Can I cancel my Ashley Madison subscription without paying?

No, to cancel your profile, you have to pay a fee which will ensure billing stops. However, you can deactivate your profile for free, but this does not stop subscription charges.

Will I receive a refund after canceling?

Ashley Madison typically does not offer refunds. However, reviewing the terms of service or contacting customer support can clarify any refund eligibility.