Canceling your Ancestry membership may feel like something complex, but once you understand the process, it gets simplified. This guide provides you with a detailed breakdown of how to cancel Ancestry membership and important considerations to keep in mind. A few frequently asked questions have also been added in the article for getting clarity on common issues.
Before we dive into the steps of cancellation, it is crucial to identify the type of Ancestry subscription you are on. Whether you are using AncestryDNA, World Explorer, or a basic membership, understanding your subscription type helps ensure a smooth cancellation process. Additionally, knowing where your subscription is billed influences the steps you need to follow.
How to Cancel Ancestry Membership via Their Website?
If your Ancestry membership is billed directly through their website, follow the steps below to cancel Ancestry Membership:
- Visit the Ancestry website and log in to your account.
- Navigate to your account section.
- Locate the details of your membership plan.
- Click on cancel membership.
- Follow the on-screen prompts, which may also include completing an exit survey.
- Confirm your cancellation and look out for a confirmation email to ensure the process is complete.
Verifying the cancellation email is an important step. If you do not receive it, reach out to Ancestry customer support to confirm the cancellation of the same.
Also, read How To Cancel EOS Membership
How to Cancel Ancestry Membership Through Third-Party Apps?
If your Ancestry subscription was purchased through a third-party platform such as Apple’s App Store or Google Play, the cancellation processes are different. Below are the steps for the same:
Cancel Ancestry Membership Via Apple App Store
- Open the settings app on your iOS device.
- Tap on your name, then select Subscriptions.
- Locate your Ancestry subscription and tap on cancel subscription.
Cancel Ancestry Membership Via Google Play Store
- Open the Google Play Store on your Android device.
- Tap on your profile icon and select Payments & Subscriptions.
- Go to your subscriptions, find Ancestry, and select Cancel Subscription.
Remember, you cannot cancel a subscription that is billed through third parties on the Ancestry website. Always use the platform where the subscription was originally billed.
Considerations Before Cancelling
Before you cancel your Ancestry Membership, consider the following points:
- Once your subscription is canceled, you may lose access to certain records and features. Ensure you download any important data that you may require in the future before opting for cancellation.
- Refund eligibility may vary based on your subscription type and the timing of your cancellation. Review the refund policy or contact customer support for clarification.
- In case you are unsure about canceling your membership entirely, Ancestry offers an option to their users where one can pause or downgrade their membership.
- If you’ve used AncestryDNA, your data will still remain on their platform even after cancellation. To delete this data, contact customer support or navigate to DNA settings in your account and delete the same.
Also, read How To Cancel Wisely Card
Conclusion
Once you are aware of the right steps and have gathered the right information, canceling Ancestry membership is quite simple. Whether the cancellation is being done through their website, a third party platform, or with the customer support assistance, having the right knowledge is the key. Reviewing your subscription details, saving important data, and verifying your cancellation to avoid any surprises.
Frequently Asked Questions
What happens to my family tree data after cancellation?
Your family tree data remains accessible in read-only mode. You can view but cannot edit the information unless you reactivate your membership.
How can I delete my data after cancelling my membership?
To delete your data, navigate to the DNA settings in your account or contact Ancestry customer support for further assistance.
Divya Jyoti is an experienced content writer with a passion for creating impactful content. With over five years of experience, she focuses on keyword research, content strategy, and delivering high-quality writing across diverse platforms.